
Know your customers the way you would if you served them yourself. Add internal notes your team can see, and capture how customers feel about your business as you go.
Added
Internal notes on customer profiles, visible to any team member with customer view access
Customer reviews captured per sale, so you have a real record of feedback over time
Customer celebrations [confirm: what this covers, e.g. birthdays, anniversaries, milestones, so I can describe it accurately rather than guessing


